Thank you for shopping with Southern Soule Designs! We do not accept returns or exchanges without an original receipt. Items must have original tags attached and not have an odor/fragrance to them. Returns or exchanges must be made within 30 days of purchase for in-store credit ONLY. We do NOT give cash back for returns. Online purchases will receive store credit for the amount of the item(s), before shipping. Clearance items, Items discounted over 25%, Sale Rack/Closeout Items, Bath & Beauty Products, Food Products, and Fashion Jewelry are FINAL SALE! NO EXCEPTIONS. This applies to in-store and online purchases.
We do not send return labels for online returns unless we are at fault for a wrong item or size. Shipping costs will not be refunded for store credit. We do cover shipping of the new item back to you if it is an exchange. Otherwise you will be issued store credit to your email to use whenever you would like.
Holiday Return Policy:
If the item is a Christmas gift please let us know in the comments of the order and we will make a note on the gift receipt and these items will have until January 15th to be returned for store credit or exchanged.
We offer free local pick up at our retail store:
Southern Soule Designs
101 Dilworth Plaza
Poth, TX 78147
We ship via USPS or UPS and we can ship postal to a PO Box. Orders ship out no later than 2-3 business days from date of purchase, based on the availability of the items. We do not ship on weekends. We print our shipping labels directly from your order details, therefore we are not responsible for incorrect or incomplete shipping addresses. Please allow for extra shipping time on Holiday orders.
Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Please contact us at email@example.com if you have any questions regarding RUSH or International Shipping options.
Southern Soule Designs values our customers and respects your privacy at all times. We collect personally identifiable information about you during your check out process through our online shopping cart and payment gateway. We may also automatically receive general information that is contained in our server log files such as your IP address and cookie information. In an effort to improve your shopping experience and to communicate with you about our products, services, and promotions, we may use some information, such as your email address to contact you at a later date. We do not share your personal or financial information with 3rd party companies. You may request deletion of your email address from our files by contacting us at firstname.lastname@example.org.